Where your shipment is delivered from
Delivery terms and acceptable delivery times.All our products are delivered direct from our suppliers and in many cases from suppliers in United States, China, Japan, UK Europe and more, Some items have fast shipping and some have 4-8 week shipping.
At point of checkout we will inform how fast we expect your delivery to be and if any cost would be incurred for faster shipping, if after 6 weeks or after the estimated delivery time you do not receive your shipment or an email notifying you of the tracking number please contact use via email and we will reply back within 24 hours.
We aim for all products to be delivered in acceptable condition or perfection condition, if in the unlikely event your order was damaged in transit please contact us via email with your order number and a detailed description of the damage, if possible also a photograph of the item.Send your email to: email@example.com - we will reply to your claim in 3-5 working days if not sooner.
Companies we use for delivery
We use the following companies for delivery of our products:
FedEx, DHL Express, Royal Mail, USPS, UPS and ChinaPost.
Tracking information will be made available if available by email we reserve the right to select a delivery company that fits with our low cost reliable ethos.
We use delivery estimates where a product has been known to ship in that timeframe previously, we use the term estimate as we cannot give and exact time or date the item will be delivered and in most cases they are delivered by parties working on behalf of GiftWareHouse365.
In the event a shipment is delayed you will be notified at the earliest convenience by the shipment company, refunds or credits can only be processed where a shipment has not arrived within an acceptbale time from the placement of the order.
An acceptable time would be 15 days from latest estimated delivery if for example we estimate the delivery 20-40 days, then add 15 days to the 40th day this would then be 55 days from order placement.
If you wish to request a refund we would then process this by email and aim to despatch the refund in 14 days and 3-5 working days for any monies to reach as cleared on any bank account or card.
Gift Basket Delivery Terms in important information
Gift baskets are delivered direct from our supplier either in US or UK currently our US supplier only delivers to US and our UK supplier Delivers to UK. We will mark all our products with where they can be delivered to.
During public holidays it may not be possible to do next day or 2 day delivery this is in the case of both our suppliers, please contact us if you require delivery on a public or bank holiday.